Terms & Conditions

1. Introduction

Welcome to Securian Cyber. By using our services, you agree to the following Terms & Conditions. Please read them carefully.

Securian Cyber provides managed cybersecurity solutions, including:

• Managed Endpoint Detection & Response (EDR)
• Managed Identity Threat Detection & Response (ITDR)
• Managed Security Information & Event Management (SIEM)

These Terms apply to all clients and users of our services.

2. Services Provided

Securian Cyber provides fully managed cybersecurity solutions. Our services include:

• Managed EDR: Endpoint detection and response with 24/7 SOC monitoring and a <1% false positive rate.
• Managed ITDR: Identity protection for Microsoft 365 and Google Workspace, preventing session hijacking, credential theft, and Business Email Compromise (BEC).
• Managed SIEM: Log monitoring from firewalls, servers, and cloud applications with predictable pricing and smart filtering.

All services are provided on a subscription basis with 24/7 security monitoring and response.

3. Client Obligations

Clients agree to:

• Provide accurate and complete information during onboarding.
• Cooperate with the deployment and use of the services.
• Not misuse the services or attempt to reverse-engineer, disassemble, or decompile any software provided.
• Ensure that all users accessing the services have valid credentials and authorized access.
• Notify Securian Cyber immediately of any unauthorized access or security incidents.
• Comply with all applicable laws and regulations.

4. Contract Term

4.1 Initial Term

The initial contract term is 3 years from the date of service activation.

4.2 Renewal

The contract shall automatically renew for successive 3-year terms unless either party provides written notice of non-renewal at least 30 days before the end of the current term.

4.3 Notice Requirement

All renewal or cancellation notices must be submitted in writing to:

Securian Cyber
Email: secure@securiancyber.co.site

5. Payment Terms

5.1 Subscription Fees

Subscription fees are due annually in advance. Invoices will be issued at the beginning of each billing cycle.

5.2 Pricing

Pricing is based on the client's selected services and volume. All pricing is agreed upon at the time of signing and is locked for the duration of the contract term.

5.3 Payment Default

Subscription fees are collected via automated recurring payments (wire transfer, direct debit, or credit card) on the agreed billing cycle.

If a payment fails due to insufficient funds, expired payment methods, or bank rejection:

• Automatic retries will occur on Days 1, 3, and 7
• On Day 14, the client will be notified to update their payment method
• On Day 21, services will be suspended until payment is resolved
• On Day 30, the contract may be terminated, and early termination fees may apply

Clients are responsible for keeping their payment information current and ensuring sufficient funds are available.

5.4 No Refunds

All subscription fees are non-refundable after the first 14 days of service.

6. Termination and Cancellation

6.1 Early Termination

If the client terminates the contract before the end of the 3-year term, the client shall be responsible for an early termination fee as follows:

• Year 1 (Months 1–12): 60% of the remaining contract value
• Year 2 (Months 13–24): 40% of the remaining contract value
• Year 3 (Months 25–36): 10% of the remaining contract value

The remaining contract value is calculated as the monthly subscription fee multiplied by the number of months remaining in the term.

6.2 How to Cancel

Cancellation requests must be:

• Submitted in writing to secure@securiancyber.co.site
• Signed by an authorized signatory (CEO, CFO, President, or equivalent)
• Received at least 30 days before the end of the current term

6.3 Termination by Securian Cyber

Securian Cyber reserves the right to terminate this agreement if the client:

• Fails to pay fees when due
• Breaches any material term of this agreement
• Misuses the services
• Engages in fraudulent or illegal activity

7. Limitation of Liability

Securian Cyber's liability is limited to the total amount paid by the client for the services in the preceding 12 months.

Securian Cyber is not liable for:

• Indirect, consequential, or incidental damages
• Lost profits or revenue
• Business interruption
• Data loss

No security solution can guarantee 100% protection against cyber threats, and clients acknowledge this limitation.

8. Service Availability

Securian Cyber makes reasonable efforts to ensure service availability. However, we do not guarantee that the services will be uninterrupted or error-free.

In the event of service disruption, we will use commercially reasonable efforts to restore service as quickly as possible.

9. Data Protection and Privacy

Securian Cyber is committed to protecting client data. We process personal data in accordance with applicable data protection laws.

10. Intellectual Property

All intellectual property rights in the services, software, and documentation provided belong to their respective owners.

Securian Cyber does not grant any intellectual property rights to clients beyond the right to use the services as described in this agreement.

11. Governing Law

This agreement is governed by and construed in accordance with the laws of India.

Any disputes arising under this agreement shall be subject to the exclusive jurisdiction of the courts in India.

12. Changes to These Terms

Securian Cyber reserves the right to update these Terms & Conditions from time to time. Clients will be notified of material changes via email.

Continued use of the services constitutes acceptance of the updated Terms.

13. Contact Information

For questions, concerns, or formal notices, please contact us at:

Securian Cyber
Email: secure@securiancyber.co.site