Legal
Cancellation Policy
Understanding your rights and obligations when canceling your subscription.
Last updated: August 17, 2026
1. Overview
Securian Cyber provides subscription-based cybersecurity services on a 3-year contract basis. This policy outlines the rules and financial consequences for clients who wish to cancel their contract.
2. How to Cancel
To cancel, clients must:
- Submit a cancellation request in writing to secure@securiancyber.co.site
- Include the client's full name, company name, and contract details
- Ensure the request is signed by an authorized signatory (CEO, CFO, President, or equivalent)
3. Cancellation Window
- Non-renewal: Provide notice at least 30 days before the end of the current 3-year term
- Early termination: Subject to the early termination fees outlined below
Important: If notice is not provided within the required window, the contract will automatically renew for another 3-year term.
4. Payment Cancellation Does Not Terminate Contract
Canceling your subscription payment through the payment gateway does not terminate your 3-year contract with Securian Cyber.
The payment gateway is a tool for processing recurring payments. It is not a mechanism for contract cancellation. To terminate your contract, you must follow the cancellation process outlined in Section 2 and provide written notice as described in Section 3.
Important: Stopping your recurring payment does not release you from your contractual obligations, including early termination fees and the full remaining balance of your contract.
5. Early Termination Fees
If you cancel before the end of your 3-year term, the following early termination fees apply:
- During Year 1 (Months 1–12): 60% of the remaining contract value
- During Year 2 (Months 13–24): 40% of the remaining contract value
- During Year 3 (Months 25–36): 10% of the remaining contract value
Note: The remaining contract value is calculated as the monthly subscription fee multiplied by the number of months remaining in the term.
6. No Refund Policy
- Within first 14 days: Full refund (if no deployment has been completed)
- After 14 days: No refund
- Partial months: No prorated refunds
7. Renewal Cancellation
You may choose not to renew your contract by providing written notice at least 30 days before the end of the current term. If no notice is received, the contract will automatically renew for another 3-year term.
8. Account Deactivation
Upon successful cancellation:
- Your agents will be disabled
- Your access to the platform will be terminated
- Your data will be retained in accordance with our data retention policy
9. Contact for Cancellations
All cancellation requests must be sent to:
Securian Cyber
Email: secure@securiancyber.co.site
Subject Line: CANCELLATION REQUEST – [Client Name / Company]
10. Verification Process
To prevent unauthorized cancellations, Securian Cyber reserves the right to verify cancellation requests by contacting the signatory or the client's President/CEO to confirm authorization.
11. Summary of Key Points
- Contract Length: 3 years
- Renewal: Automatic (3-year terms)
- Cancellation Notice: 30 days before term end
- Early Termination Fee: 60% (Year 1), 40% (Year 2), 10% (Year 3)
- Refund Policy: Full refund within 14 days, none after
- Payment: Annual prepay
- Signatory Requirement: CEO/CFO/President for cancellation
- Payment Cancellation: Does NOT terminate the contract
12. Questions?
If you have any questions about this Cancellation Policy, please contact us at: